Version 1.0
Effective Date: 02 July 2026
SMAPS Pty Ltd
ABN: 31 548 741 927
Factory 1, 37 Simcock Street, Somerville VIC 3912
Website: smaps.com.au
Email: info@smaps.com.au
These Terms & Conditions apply to the SMAPS Move More Membership.
By joining the Move More Membership, adding your payment details, completing an online sign-up form, ticking the website agreement checkbox, or otherwise agreeing to begin the membership, you confirm that you have read, understood and accepted these Terms & Conditions and the SMAPS Privacy Policy.
The Move More Membership is designed to support consistency, confidence and regular movement through SMAPS Mat and Reformer Pilates classes.
In these Terms & Conditions:
SMAPS, we, us or our means SMAPS Pty Ltd.
Member, you or your means the person who has joined the Move More Membership.
Move More Membership means the weekly direct debit membership that gives eligible members access to Mat and Reformer Pilates classes at SMAPS, subject to these Terms & Conditions.
Membership Fees means the weekly amount payable for the Move More Membership.
Minimum Commitment means the first 12 weeks of the membership.
Payment Provider means Stripe or any other third-party payment provider used by SMAPS to process membership payments.
Payment Method means the payment option approved by SMAPS for your membership, which may include direct debit, card payment, bank account payment, upfront payment, or another payment arrangement approved by SMAPS in writing.
The Move More Membership includes unlimited access to SMAPS Mat and Reformer Pilates classes during SMAPS’ normal scheduled timetable, generally Monday to Saturday, subject to:
This membership does not include:
By joining the Move More Membership, you authorise SMAPS and our Payment Provider to debit your nominated payment method for the weekly Membership Fees and any other fees payable under these Terms & Conditions.
Payments may be processed from a nominated card, bank account, or other approved payment method made available through our Payment Provider.
SMAPS does not store your full card or bank details. Payment details are handled securely by the Payment Provider.
All Mat and Reformer Pilates classes must be booked in advance online or via phone.
Membership does not guarantee a place in your preferred class, day or time.
Classes are subject to availability and may book out.
Members are responsible for managing their own bookings and cancelling any class they can no longer attend.
SMAPS reserves the right to recommend or require a different class, service or pathway if we believe a class is not suitable for your current needs, safety, experience level, injury status, pregnancy status, or health presentation.
Our instructors may modify exercises, ask you to stop an exercise, or recommend clinical guidance if needed.
If SMAPS reasonably believes that participating in a class may place you, another client, or a staff member at risk, we may refuse or restrict class participation.
You acknowledge that Pilates and exercise involve physical movement and carry inherent risks.
You are responsible for exercising within your own ability and letting your instructor know about any injury, illness, pregnancy, pain, surgery, medical condition, or change in health that may affect your ability to participate safely.
You should seek medical advice before starting or continuing Pilates if you are unsure whether it is safe for you.
You agree to stop exercising and notify your instructor immediately if you experience pain, dizziness, faintness, chest pain, unusual shortness of breath, or any symptoms that concern you.
SMAPS services do not replace medical advice, diagnosis or treatment.
SMAPS is committed to providing a warm, respectful, inclusive and safe environment for all clients, members, staff and contractors.
Members agree to:
Members must not:
SMAPS may suspend or cancel a membership if a member seriously or repeatedly breaches these expectations.
The Move More Membership is designed as an ongoing weekly membership and is not automatically placed on hold for holidays, missed classes, busy periods, or change of mind.
SMAPS may consider pause requests in exceptional circumstances, such as significant injury, illness, surgery, extended travel, or hardship.
Pause requests must be made in writing before the requested pause period.
SMAPS may request supporting information, such as a medical certificate.
Approved pause periods do not reduce the 12-week Minimum Commitment. Any paused time may extend the Minimum Commitment period.
Pause requests are considered at SMAPS’ discretion and are not guaranteed.
SMAPS will make reasonable efforts to maintain a consistent timetable, but classes, instructors, times and availability may change from time to time.
Changes may occur due to staff availability, illness, holidays, demand, public holidays, maintenance, safety, emergencies, or other operational needs.
A change to the timetable, instructor, or your preferred class time does not automatically entitle you to a refund, cancellation, extension or compensation, except where required by law.
If SMAPS makes a significant change that materially affects your ability to use the membership, we will work with you in good faith to find a fair solution.
SMAPS may close or run a reduced timetable on public holidays, during planned holiday periods, for maintenance, emergencies, staff illness, safety reasons, or circumstances beyond our reasonable control.
Temporary closures or reduced timetables do not automatically entitle members to a refund, suspension, credit or extension, except where required by law.
Membership Fees are not refunded for:
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law or any other law that cannot be excluded.
SMAPS may update Membership Fees, membership inclusions, policies, or these Terms & Conditions from time to time.
Any material change will be communicated with reasonable notice.
Fee increases will not apply during your 12-week Minimum Commitment unless required by law or agreed with you.
After the Minimum Commitment, if you do not wish to accept a fee increase or material change, you may cancel your membership in line with the cancellation terms.
The current Terms & Conditions will be available on the SMAPS website.
SMAPS may suspend, restrict or cancel your membership if:
Where appropriate, SMAPS will give you an opportunity to resolve the issue before cancelling the membership.
In serious situations, SMAPS may suspend or cancel access immediately.
Members under 16 years of age must have parent or guardian consent to join the Move More Membership.
All members under 16 years of age must be accompanied by an adult or guardian while attending SMAPS.
A parent or guardian may be required to complete the sign-up process and accept responsibility for payment and compliance with these Terms & Conditions.
SMAPS may refuse or restrict participation for minors where we believe a class is not suitable or safe.
Members are responsible for their own belongings while at SMAPS.
SMAPS is not responsible for lost, stolen or damaged personal items, except where required by law.
Lost property may be held for a reasonable time and then donated, disposed of, or otherwise managed by SMAPS.
SMAPS collects and uses personal information to manage memberships, bookings, payments, communication, services, safety and business operations.
Your personal information will be handled in accordance with the SMAPS Privacy Policy.
You agree to keep your contact details up to date.
SMAPS may contact you by email, SMS, phone or other electronic means about your membership, bookings, payments, studio updates, policies and services.
You may opt out of marketing communications where available, but operational messages relating to your membership may still be sent.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable laws.
Subject to those rights, you acknowledge that participating in Pilates and physical activity involves inherent risks, including the risk of injury.
You participate at your own risk and agree to exercise within your own capacity.
To the extent permitted by law, SMAPS is not liable for loss, injury or damage arising from:
Nothing in this clause limits liability that cannot lawfully be excluded.
These Terms & Conditions are intended to operate alongside your rights under Australian Consumer Law.
If any part of these Terms & Conditions is inconsistent with a right that cannot legally be excluded, that right will continue to apply.
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any dispute relating to the Move More Membership will be handled in accordance with the laws of Victoria, Australia.
For membership questions, cancellations, payment issues or written notices, please contact:
SMAPS Admin Team
Email: info@smaps.com.au
Website: smaps.com.au
Address: Factory 1, 37 Simcock Street, Somerville VIC 3912
